Professional Development Programmes

Nghiệp vụ giám sát theo tiêu chuẩn VTOS

Introduction

Introduction

1. INTRODUCTION

The advanced training programme, VTOS Hotel Supervision, is to develop hotel supervision skills according to VTOS standards and is designed for individuals currently in mid-level management positions at hotels (supervisors, shift leaders, team leaders, department heads/assistants, etc.). It is also suitable for experienced employees who wish to enhance their management and supervisory skills in the hotel, restaurant, resort and other lodging businesses.

The training programme is designed based on the Vietnam Tourism Occupational Skills Standards (VTOS) and references the ASEAN Tourism Occupational Standards, as well as training programmes from the EU Project for Vietnam Human resource Development in Tourism and the Swiss tourism for Sustainable Development Project (SSTP). The programme content features a practical approach tailored to the competency requirements for hotel supervisors and managers.

The course will be conducted directly at hotels based on the business’s request.

Stream	Hotel Supervision
Qualification	The training certificate is issued by Pegasus International College in accordance with the regulations of the Ministry of Labor, Invalids and Social Affairs
Duration	40 hours (equivalent to 5 days of study or 10 sessions)
Advantages	Language of delivery and assessment: Vietnamese International standard facilities and equipment in a modern learning environment Teachers are experts in the hospitality industry Curriculum and duration can be customized according to the client’s needs

2. COURSE OUTLINE

The course is for	Middle-level management officials in hotels, resorts or similar establishments and those in need including: Supervisors, shift leaders, department heads of operational departments; Managers, assistant managers of operational departments; Employees with at least 6 months of experience and a desire to enhance their competencies, accumulate certifications for promotion opportunities and work in higher-level management positions; Individuals in need of improving supervision skills in the tourism and hotel industry.
The course objectives	Upon completion of the course, participants will have a comprehensive understanding of the roles of supervisors and managers; they will recognize tasks involved in planning, organizing work, etc. Participants will be equipped with effective communication skills, goal setting with SMART objectives, application of management methods and motivation techniques for employees, as well as problem-solving in managerial roles. Participants will be able to perform internal customer care, delegate tasks, provide training and offer corrective and constructive feedback corresponding to the developmental stages of employees. By participating in this course, participants will gain the necessary knowledge, management skills and professional work attitudes required to serve colleagues proficiently throughout their service journey.
Duration	40 hours (equivalent to 5 days of study or 10 sessions)
The number of learners/class	Maximum of 20 learners/class
Training method	Direct training at the enterprise. Training focused on developing the capabilities of learners. Emphasis on practicing skills, role-playing and activities to develop the strategic thinking skills of managers, closely linked to the realistic, diverse and flexible needs of hotels.
Teaching language	Vietnamese
Curriculum	Exclusively designed by Pegasus International College Closely follow Vietnam Tourism Occupation Standards (VTOS) and ASEAN tourism standards
Qualification	Certification of Completion in Hotel Supervision issued by Pegasus International College, having national validity
Final assessment and evaluation	Pre-course assessment: Conduct a training needs assessment and evaluate supervisory and management competencies. Post-course assessment: Based on the results of individual practical exercises, teamwork during the course or comprehensive assessments in the form of quizzes or final individual/group projects.
Completion requirements	Students must attend at least 80% of the programme duration Assessment results attained must be average or higher Must not violate the school’s rules and regulations.

3. TRAINING CONTENT

Module 1: Roles and competency requirements for supervisors and managers according to VTOS standards

Module 2: Developing essential communication skills for supervisors

Module 3: Organization and supervision of job execution

Module 4: Internal customer care and motivation creation at work

Module 5: Tasks delegation

Module 6: Work instructions and error correction

Module 7: Employee assessment

Module 8: Problem-solving

Module 9: Team building