Professional Development Programmes

Quản Lý Khách Sạn Theo Tiêu Chuẩn VTOS

Introduction

Introduction

1. INTRODUCTION

The VTOS Certificate in Hotel Management is designed for hotel investors or owners, hotel managers, heads of department in hotels/resorts who are looking for opportunities to invest in the hotel industry or set-up and manage a hotel professionally in compliance with the nation-wide Vietnam Tourism Occupational Skills Standards (VTOS).

This training course is based on VTOS standards and delivered by a group of trainers who are experienced hotel management experts. The course aims to support learners to meet the competencies required for a hotel manager, with practical outreach content in managing different areas in hotel operations such as front office, housekeeping, food and beverage services, customer services, facilities, finance,marketing and so forth.

Stream	Hotel Management
Qualification	Certification of Completion in Hotel Management issued by Pegasus International College, having national validity.
Duration	02 months (part-time)
Advantages	Language of delivery and assessment: Vietnamese International standard facilities and equipment in a modern learning environment Teachers are experts in the hospitality industry Curriculum and duration can be customized according to the client’s needs

2. COURSE OUTLINE

The course is for	Hotel owners or investors who are planning to set up a hotel Managers, department heads, supervisors who are currently working in hotel properties and who want to improve management knowledge and skills to become a hotel owner or to reach a higher position in the hotel industry
The course objectives	Recognize current trends in hotel business and sustainable hotel management. Define the roles and responsibilities of a hotel manager. Understand how to use the competency standards (VTOS) in hotel management Recognize the main requirements in managing hotel departments (Front office, Housekeeping, Food and Beverage) List the criteria in hotel design, management of hotel physical resources Determine how to calculate hotel staffing and manage human resources. Recognize and understand the contents of financial reports, manage revenue, and determine a hotel's annual operating budget. Identify the requirements for developing a hotel marketing plan and managing hotel sales activities.
Duration	2 months (part-time) Curriculum and duration can differ at each training campus Please contact each campus for detailed information
Curriculum	Exclusively designed by Pegasus International College Closely follow Vietnam Tourism Occupation Standards (VTOS) and ASEAN tourism standards
Qualification	Certification of Completion in Hotel Management issued by Pegasus International College, having national validity
The number of learners/class	Maximum of 15 learners/class
Training method	Direct training at the Pegasus International College. Training focused on developing the capabilities of learners. Emphasis on practicing skills, role-playing and activities to develop the strategic thinking skills of managers, closely linked to the realistic, diverse and flexible needs of hotels.
Teaching language	Vietnamese
Final assessment and evaluation	Pre-course assessment: Conduct a training needs assessment and evaluate supervisory and management competencies. Post-course assessment: Based on the results of individual practical exercises, teamwork during the course or comprehensive assessments in the form of quizzes or final individual/group projects.
Completion requirements	Students must attend at least 80% of the programme duration Assessment results attained must be average or higher Must not violate the school’s rules and regulations.

3. TRAINING CONTENT

Module 1: Standards and requirements for hotel managers

Module 2: Management of Front Office Operations

Module 3: Management of Housekeeping Operations

Module 4: Management of Food & Beverage Operations

Module 5: Management of Hotel Facilities

Module 6: Management of Sale & Marketing

Module 7: Management of Customer Service

Module 8: Management of Human Resources

Module 9: Financial Management

Module 10: Hotel Project assignment

Total duration 2 months