Vietnam Programmes
VTOS Housekeeping Service
1. INTRODUCTION
The course, Housekeeping Service According to VTOS Standards, is designed by Pegasus International College for all employees and housekeeping managers/deputy heads, to streamline and systematize housekeeping knowledge, skills and procedures of room operations in the hotel.
After the course, students will have the ability to perform room operations processes correctly and professionally (preparing and cleaning rooms, providing room services, handling laundry, etc.), meeting the requirements and expectations of customers during their hotel stay.
| Course Objectives | • Upon course completion, students will have knowledge and skills in the use of cleaning tools and cleaning chemicals, handle receiving tools and arranging strollers, perform guest room cleaning and laundry handling procedures as well as Lost & Found and minibar services. • Students will have the ability to perform their work and follow procedures thoroughly, maintain professional work integrity, personal hygiene and cleanliness and be responsible for their work tasks in order to proactively serve customers. |
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| Duration | 84 hours (including training, self-training, and assessment) | ||||||||||
| Target Audience | • Employees of the Rooms Department of hotels, resorts or similar types (hereinafter collectively referred to as hotels) with at least 3 months of working experience. • Anyone who would like to learn housekeeping service skills to serve supervisors and perform management work |
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| Number of Students/class | Maximum 20 students/class | ||||||||||
| Training Methods | • Direct training at enterprises adopting a competency approach, learner-centred, focusing on practical skills, role-playing, and applying industry standards associated with the realistic, diverse and flexible needs of hotels. • Implementation Model: Training and Evaluation: - Phase 1: Learning with Instructors - Phase 2: Self-training at the Enterprise - Stage 3: Skills Assessment Exam |
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| Language of Instruction | Vietnamese | ||||||||||
| Training Certificates | The training certificate is issued by Pegasus International College in accordance with the regulations of the Ministry of Labor, Invalids and Social Affairs | ||||||||||
| Contents of Learning modules |
Note: The above is the standard programme framework of the course proposed by Pegasus International College, the actual training programme can be flexibly adjusted according to the actual needs of each business) |
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| Outstanding Values of the Programme | • Quality training program, designed to closely meet the actual needs businesses. • Dedicated and professional lecturers, with several years of experience in corporate training in the field of hospitality tourism. • Modern teaching methods to enable students to actively grasp problems through case study activities and experiences. |
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| Conditions for Completing the Programme | • Students must attend at least 80% of the programme duration • Assessment results attained must be average or higher • Must not violate the school’s rules and regulations. |
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| Teaching Materials and References | Vietnam Tourism Occupational Standards (VTOS) |
Note: Based on the agreement between Pegasus and the actual conditions of the hotel, the specific training content may change compared to the planned programme mentioned above.
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