VTOS Front Office Service
The Front Office Operations according to VTOS Standards, course, designed by Pegasus International College, is tailored for all front office staff and managers/assistant managers. The major objective of this course is to systematize and standardize the knowledge, skills and operational procedures of Front Office.
At the end of the VTOS Front Office programme, learners will be skilled to perform and provide front office services to customers professionally (taking and processing reservations, performing check-in and check-out functions, providing all round customer service at the front desk, etc). The programme will help learners satisfy customers’ needs and expectations in the global tourism industry.
| The course objectives | • After the course, Participants will be able to provide front office service to customers appropriately and professionally (taking and processing reservations; performing check-in and check-out functions, performing during stay functions, etc). • Participants are capable of handling the complete guest check-in process, including arrival, assigning rooms, providing room orientations, as well as check-out • Participants have a polite and helpful attitude throughout the greeting, accommodation, and check-out processes. |
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| Duration | 88 hours (including training, self-training, and assessment) | ||||||||||
| Target learners | • Individuals with a minimum of 3 months experience working as receptionists or front office staff in hotels, resorts or similar establishments (hereinafter collectively referred to as "hotels") • People who wish to improve and enhance their front office skills for supervision and management work. |
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| The number of learners/class | Maximum of 20 learners/class | ||||||||||
| Training Methods | • Direct training at the enterprise. • Training focused on developing the capabilities of learners. • Emphasis on practicing skills, role-playing and activities to develop the strategic thinking skills of managers, closely linked to the realistic, diverse and flexible needs of hotels. Implementation Model: Training and Evaluation: o Phase 1: Learning with instructors o Phase 2: Self-training at the enterprise o Stage 3: Skills Assessment Exam |
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| Teaching language | Vietnamese | ||||||||||
| Training Certificates | The training certificate is issued by Pegasus International College in accordance with the regulations of the Ministry of Labor, Invalids and Social Affairs | ||||||||||
| Contents of Learning modules |
Note: The above is the standard framework of the training programme proposed by Pegasus International College. The actual training programme can be flexibly adjusted according to the specific needs of each enterprise. |
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| Unique selling points of the programme | • High-quality training programmes tailored to meet the practical needs of businesses. • Professional trainers with many years of experience in the hospitality industry. • Classes are organized systematically with advanced teaching methods grounded in VTCB's training and evaluation model, enabling students to actively engage in topics through practical activities and experiences. • Certificate of Completion issued by Pegasus International College are nationally recognized in accordance with the regulations of the Ministry of Labor - Invalids and Social Affairs. |
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| Completion requirements | • Students must attend at least 80% of the programme duration • Assessment results attained must be average or higher • Must not violate the school’s rules and regulations. |
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| Teaching Materials and References | Vietnam Tourism Occupational Skills Standards (VTOS) |
Note: Based on the agreement between Pegasus and the actual conditions of the hotel, specific training content may vary from the proposed programme outlined above.
