Vietnam Programmes

Train The Trainer

Introduction

1. INTRODUCTION

To satisfy the demand for training in hotels and resorts, Pegasus International College offers a Train The Trainer Programme, especially tailored for heads of department and hotel supervisors for the purpose of in-house staff training.

The course is designed for those responsible for training and coaching internal staff including Human Resources, Training, Department Heads, Supervisors, Shift Leaders, Team Leaders or experienced existing in-house trainers. It aims to upskill and empower staff in these positions to develop and conduct their own internal training programmes productively and cost-effectively for various departments when required.

The training programme is designed based on the Vietnam Tourism Occupational Skills Standards (VTOS). It is further enhanced by Pegasus International College own in-depth experience in conducting Train The Trainer programmes over several years and is aligned with VTOS and ASEAN competency standards. The programme content features a practical approach tailored to the competency requirements for hotel supervisors and managers.

Direct training at enterprises or Pegasus International College.

The course objectives

Upon course completion, participants will able to be:

• Utilize VTOS and ASEAN tourism competency standards as well as the hotel's Standard Operating Procedures (SOPs) to develop in-depth training materials, tailored to the hotel's specific needs.
• Prepare and deliver effective skills and knowledge training sessions using a structured approach and active learning methodologies (active learning).
• Apply the method of using questions, supporting tools in training and how to use verbal and non-verbal cues to create effectiveness promote interaction and inspiration in learning.
• Plan,implement and conduct training programmes at the enterprise.

Course Start Date

Every month

Duration

40 hours. Curriculum and duration can be customized according to the client’s needs

Class size

Maximum of 20 learners/class

Admission Requirements

• 18 years of age or older
• Aim to develop training skills.
• Possess professional experience in the field of training employees.

English proficiency

Not compulsory

Total Modules

Weekly Training Hours

Minimum 8 hours

Total Training Hours

40 hours

Teaching Method

• Direct. Flexible adjustments to the hotel's requirements.
• The teaching materials are exclusively designed by Pegasus and based on Vietnam Tourism Occupational Skills Standards and ASEAN tourism standards.
• International standard facilities and equipment in a modern learning environment
• Professional trainers with many years of in-depth experience in the hospitality industry

Training Approach

Training is conducted on a competency-based approach, focusing on learning through experience and learning by teaching. Practical topics are tailored to meet the specific training needs of each hotel department.

Language of delivery

Vietnamese

Internship

Certification

Certificate of Completion in Train the Trainer issued by Pegasus International College with national validity

Employment Opportunities

• Training Specialist
• Learning and Development Specialist (L&D)
• Director of Learning and Development (L&D)
• Frontline Supervisor

Content of learning modules

No.	Module
Module 1	Training at the hotel according to competency standards
Module 2	Employee’s learning cycle
Module 3	Usage of competency standards in training
Module 4	Vocational skills training structure
Module 5	Usage of questions in training
Module 6	Vocational theory training structure
Module 7	Use training aids and methods
Module 8	Practical implementation programmes

Note: The above is the standard framework of the training programme proposed by Pegasus International College. The actual training programme can be flexibly adjusted according to the specific needs of each enterprise.

Final assessment and evaluation

• Pre-course assessment: Conduct a training needs assessment and evaluate supervisory and management competencies.
• Post-course assessment: Based on the results of individual practical exercises, teamwork during the course or comprehensive assessments in the form of quizzes or final individual/group projects.

Completion requirements

• Students must attend at least 80% of the programme duration
• Assessment results attained must be average or higher
• Must not violate the school’s rules and regulations.

Corporate Training Testimonial

CLIENT FEEDBACK

The course was really useful, helping us to apply it immediately to the actual work at the hotel.

This is also an opportunity for our facilities to connect with each other, discuss working standards, common processes in team supervision, and professional work supervision, thereby helping to increase the unity in the system’s operations.

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Train The Trainer

Introduction

Corporate Training Testimonial

Brochure